Contact Us
We'd love to hear from you.
Whether it's a question about an order, help choosing a gift, or something that hasn't gone right — there's a real person at the other end of this.
Email us
We answer every email, usually within one working day. If you've written at the weekend, you'll hear from us on Monday.
What to include
If your message is about an order, sending these three things gets it resolved in one reply instead of three:
• Your order number (it starts with # and is in your confirmation email)
• The email address you ordered with
• A photo, if something has arrived damaged or looks wrong
Before you write — the quick answers
Where is my order? Delivery times and tracking are explained on our Shipping & Returns page.
I want to return something. Email returns@rareshines.com before sending anything back. The window and the steps are on our Shipping & Returns page.
What is it made of? Every product page lists the exact metal and how to care for it. If it isn't clear on a particular piece, email us and we'll tell you.
Something else? Our FAQ covers ordering, delivery, sizing and gifting.
Working together
If you're a creator, stylist or publication, apply through our Collabs page, or email info@rareshines.com with “Collab” in the subject line.
Because the rarest moments in life deserve to shine.