FAQ
Everything you need to know before you order. If your question isn't here, email info@rareshines.com and we'll come back to you.
Ordering & delivery
How much is delivery?
Free on every UK order, with no minimum spend. Elsewhere it's a flat rate by region, shown at checkout: £5.95 to Europe, £5.00 to the United States and Canada, and £9.95 to the rest of the world.
How long will my order take?
We dispatch within 1–2 working days. UK orders usually arrive within 4–9 working days from the day you order. Europe usually takes 5–10 working days, and the rest of the world 7–14.
Can I track my order?
Yes — every order is tracked. You'll get a confirmation email with your tracking number as soon as your parcel is dispatched. If it hasn't arrived by the end of the expected window, email info@rareshines.com and we'll chase it.
Do you ship outside the UK?
Yes — to over 200 countries. Pick your country at checkout and the rate for your region appears automatically. A small number of destinations are unavailable because of sanctions or suspended postal services; if yours isn't listed, email info@rareshines.com and we'll tell you where things stand.
Will I have to pay customs or import charges?
Possibly, if you're outside the UK. Import duty, local VAT and carrier handling fees are set by your own country, charged on arrival, and are the recipient's responsibility. They aren't included at checkout, and we have no way to pay them on your behalf.
Returns & exchanges
What's your returns policy?
You have 14 days from delivery to request a return. Items need to be unworn and unused, in their original packaging, with proof of purchase.
How do I return something?
Email returns@rareshines.com before sending anything back. We'll send you a return label and instructions. Items sent back without requesting a return first can't be accepted.
Can I exchange instead?
The quickest way is to return the item you have and place a new order for the one you want. Get in touch and we'll help.
Can I return a personalised piece?
Personalised and made-to-order items can't be returned unless they arrive faulty or damaged, because they're made specifically for you. Please double-check spelling and initials before you order.
What if my order arrives damaged or wrong?
Contact us straight away at returns@rareshines.com with a photo and we'll put it right.
When will I get my refund?
Once we've received and inspected your return we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to post it.
The jewellery
What is it made of?
It depends on the piece, and every product page tells you exactly which. Most of our range is stainless steel with 18K gold plating. The rest is gold-plated copper, brass or alloy. We checked every single product with our suppliers rather than guessing, and we write the real answer in the Details section — not “premium finish”.
Will it tarnish or turn my skin green?
Our stainless steel pieces won't tarnish. Steel doesn't rust or react the way cheaper metals do, so a piece you wear every day keeps looking like the one you opened.
Gold-plated copper, brass and alloy pieces are plated, and plating wears over time — particularly with water, perfume and friction. Looked after, they stay beautiful for a long time. Worn in the shower daily, they won't. The product page tells you which one you're buying, so you can choose knowingly.
How do I look after it?
Take it off before showering, swimming or exercising. Put it on after perfume, hairspray and lotion. Wipe gently with a soft dry cloth after wearing, and store it somewhere dry and out of direct sunlight.
This matters most for plated copper, brass and alloy pieces. Stainless steel is far more forgiving.
Is it suitable for sensitive skin?
Our stainless steel pieces are the better choice if you react to jewellery — steel is generally well tolerated.
We're currently getting written confirmation from our suppliers on nickel and lead content across the range, and we'll publish it here as soon as we have it. Until then we won't describe anything as hypoallergenic, because we can't yet prove it. If you have a known metal allergy, email info@rareshines.com and tell us which piece you're looking at — we'll tell you exactly what it's made from so you can decide for yourself.
What size will it be?
Measurements are listed in the Details section on each product page — chain lengths, pendant sizes and ring sizing where relevant. Many of our rings are adjustable and fit most sizes. If you're unsure about a specific piece, email us before ordering.
Gifting & personalisation
Does it come gift-wrapped?
Yes — every single order, at no extra cost. Nothing to add at checkout.
Can I have a piece personalised?
Some pieces can be personalised with a name, initial, birthstone or zodiac sign. You'll see the options on the product page where it's available. Browse the Personalised collection.
Can I send it straight to the person I'm gifting it to?
Yes — enter their address as the delivery address at checkout. We don't include a price anywhere in the parcel.
Payment & account
What payment methods can I use?
Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Union Pay, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna.
What currency will I be charged in?
Prices are shown in your local currency wherever we can convert them, and you can change the country at the bottom of any page. Your card is charged in the currency shown at checkout.
Can I pay in instalments?
Yes — Klarna and Shop Pay both offer instalment options at checkout, subject to their approval.
Is checkout secure?
Yes. Payments are processed by Shopify's secure checkout. We never see or store your card details.
Do I need an account to order?
No. You can check out as a guest. Creating an account just makes it faster next time and lets you track your orders.
Still need help?
Email info@rareshines.com for general questions, or returns@rareshines.com for anything about a return. We answer every message.